Quick fixes
If a screen or control does not behave as expected, try these steps:
- Close and reopen Rovel, then retry the same action.
- Check that iOS is up to date and that the iPhone has enough free storage.
- For an editor or save issue, note which save slot and level were active before retrying.
- If the app becomes unresponsive during a level, reopen it and use the saved active run if it is still available.
When you write to us, include your iPhone model, iOS version, Rovel version, and short steps to reproduce the issue. A screenshot is helpful if it does not contain private information.
Progress and save slots
Rovel keeps three local save slots on your iPhone. It does not have an account or cloud sync, so progress is not automatically shared between devices. In Settings → Data Management, you can export the current save through the iOS share sheet.
For a save problem, tell us the affected slot and whether the problem began after an update, a device transfer, or a reset. Do not email a save file unless you want us to inspect it.
Coins and purchase help
Optional Rovel coin packs are purchased through Apple. If a purchase is pending or coins have not appeared, keep the App Store connection available, close and reopen Rovel, then check the active save’s balance. Rovel retries delivery of unfinished StoreKit transactions.
Coin balances are stored in the active local save and do not sync between devices. If you contact us about an uncredited purchase, include the coin pack name, approximate purchase date, and Apple order information. Never send an Apple Account password or full card number.
Apple decides refund requests. Use reportaproblem.apple.com to review an eligible purchase or submit a refund request. There are no subscriptions in the current version of Rovel.
Photos, recordings, and permissions
In Journey Diary, Take Photo and Choose from Photos are separate options. If camera access is denied or unavailable, you can still use the photo picker. Microphone access is requested only when you start recording audio.
Photos and recordings you save are stored in Rovel’s local app storage. You can preview, export, and delete diary items in the App. Denying media permissions does not affect gameplay. To change a permission later, open iOS Settings and select Rovel.
Internet connection
Most game progress and play are local. During its first launch after installation, Rovel performs a brief one-time connectivity check with Apple. A slow or unavailable network may delay that check; the App does not send your save, diary photos, or recordings in it. Store purchases require Apple’s in-app purchase service and an available connection.
Contact support
Email us at support@rovelgame.com. Please include:
- iPhone model and iOS version
- Rovel version (shown in Settings → About Rovel)
- What you expected, what happened, and the steps that led to it
- For a purchase issue, the item name, date, and Apple order information
We cannot access your local saves or diary unless you choose to attach and send an export. Do not send passwords, full payment-card details, or unrelated sensitive information. Rovel support is not emergency or medical assistance.
We aim to reply as soon as reasonably possible, but we do not promise a fixed response time.